GENERAL TERMS AND CONDITIONS, RETURN POLICY AND PRIVACY STATEMENT

from: Memories of Damascus located in Best

Article 1. Definitions

In these general terms and conditions, the following terms are used in the following meaning, unless expressly stated otherwise.
Memories of Damascus : the user of these general terms and conditions.
Client : the counterparty of Memories of Damascus.

Article 2. General

1. These terms and conditions apply to every offer, quotation and agreement between Memories of Damascus and a client to which Memories of Damascus has declared these terms and conditions applicable, insofar as the parties have not expressly deviated from these terms and conditions in writing.
2. Any deviations from these general terms and conditions are only valid if they have been expressly agreed in writing.

Article 3. Offers and quotations

1. The quotations made by Memories of Damascus are without obligation; they are valid for 14 days, unless otherwise indicated. Memories of Damascus is only bound by the quotations if the acceptance thereof is confirmed in writing by the other party within 14 days, unless otherwise indicated.
2. Orders for catering, if the price is dependent on the number of participants and this number is provisionally stated in the order, will only be accepted on the condition that the correct number of participants has been communicated to Memories of Damascus by the other party at least 5 working days before the event takes place. Memories of Damascus is entitled to request written notification of this, unless otherwise agreed.
3. Prices for providing (complete or partial) catering are calculated on the basis of the number of persons specified by the other party. The payment conditions set out in article 5 apply to this. If no reservation has been made for the number of participants in the order, any additional consumption will be charged to the other party afterwards on a post-calculation basis. If the other party does not comply with the obligation to state the number of participants, Memories of Damascus is entitled to calculate the price based on the provisionally stated number of participants.
4. Memories of Damascus is entitled to charge the other party for price increases that occur after the agreement has been concluded, based on the price index figure for family consumption, or any index figure that replaces it. Price increases based on the aforementioned index figure will only be charged to the other party with effect from 1 January of any year following the calendar year in which the agreement in question was concluded.

Article 4. Payment

1. For a total amount of €1000.- or more, the client pays 25% of the total price when signing the agreement. The remaining amount will be paid no later than 48 hours before the service in cash or by bank transfer or by electronic payment.
2. If the down payment is not made on time, Memories of Damascus has the right to terminate the agreement without judicial intervention and notice of default, without the client being entitled to any compensation on that basis. All rights of Memories of Damascus are reserved.
3. Any collection costs incurred will be borne entirely by the client. 
4. If the client does not meet his payment obligation within 14 days, the client will be in default without notice of default and the amount owed by the client to Memories of Damascus will be increased by extrajudicial collection costs. These extrajudicial collection costs amount to 15% of the invoice amount, with a minimum of € 115.

Article 5. Cancellation by client

1. In case of cancellation after final confirmation, the client is at all times obliged to pay € 100 administration costs.
2. In case of cancellation up to 2 weeks before the agreed delivery date, the client is obliged to pay 25% of the total price.
3. In case of cancellation from 2 weeks to 2 days before the delivery date, the client is obliged to pay 50% of the total price.
4. In case of cancellation within 48 hours prior to the delivery date, the client is obliged to pay 100% of the total price.
5. Cancellation can only be made in writing or by e-mail, preferably preceded by notification of cancellation by telephone as soon as possible.

Article 6. Cancellations by Memories of Damascus

1. Memories of Damascus is entitled to cancel the agreement due to force majeure. Force majeure shall be deemed to be any foreseeable or unforeseen, foreseeable or unforeseeable circumstances that make the performance of the agreement by Memories of Damascus so difficult that performance becomes reasonably impossible or difficult. Such circumstances shall also include such circumstances with persons and/or services and/or institutions that Memories of Damascus wishes to use in the performance of the agreement, as well as anything that applies to the aforementioned as force majeure or a suspensive or resolutive condition. If possible, Memories of Damascus shall offer the other party (a) replacement option(s) under the same conditions at the agreed time or in a different period.
2. In the case referred to in paragraph 1, the other party has the right to refuse the alternative offered by Memories of Damascus. A refusal must be made known to Memories of Damascus in writing and no later than 1 week after the offer, failing which the offer is accepted.

Article 7. Partial cancellation

1. If the number of participants is reduced by more than 10%, the cancellation provisions of Article 5 of these terms and conditions apply.
2. For additional participants who have not registered 48 hours prior to delivery, a reasonable additional price will be charged.

Article 8. Client liability

1. The Client is liable for any damage caused by the Client and its guests and employees to property of Memories of Damascus, employees or third parties.

Article 9. Complaints

1. Any complaints about the services provided, including catering, must be reported immediately on the evening itself.
2. Memories of Damascus can never be held liable for an amount higher than the total amount agreed.

Article 10. Applicable law and competent court

1. These terms and conditions and all agreements concluded under these terms and conditions are exclusively governed by Dutch law.
2. Any disputes arising from these terms and conditions and agreements concluded under these terms and conditions will be submitted exclusively to the competent court in the district of Den Bosch.
3. Disputes shall be deemed to exist at the time that one of the parties notifies the other party thereof in writing.

Article 11. Rental of materials

1. Rental conditions
   If Memories of Damascus rents materials (such as crockery, furniture, equipment or decoration) to the client in the context of an event or catering assignment, the following provisions apply.
2. Retention of title
   All rented materials remain the property of Memories of Damascus at all times. Client may only use these materials for the agreed purpose and during the agreed period.
3. Use and duty of care
   Client is obliged to handle the rented materials with care and to use them in accordance with their intended purpose. Client is liable for all damage, loss or disappearance of the materials during the rental period, regardless of the cause.
4. Inspection upon receipt
   The client must inspect the condition of the materials upon receipt of the rented goods. Any damage or defects must be reported immediately upon delivery. In the absence of notification, the materials are deemed to have been delivered in good condition.
5. Returns
   The rented materials must be returned in their original state, complete and clean after the rental period. Any costs for cleaning or repair will be charged if the materials are not returned correctly.
6. Loss or damage
   In case of loss or irreparable damage, the new value of the item in question will be invoiced to the client. In case of repairable damage, the repair costs will be charged.
7. Liability for third parties
   If the materials are used by third parties or sublet without the written permission of Memories of Damascus, the client remains fully liable for all consequences thereof.
8. Deposit
   Memories of Damascus reserves the right to request a deposit in advance for the rented equipment. This deposit will be refunded within 7 working days after correct and undamaged return, minus any costs for damage, loss or cleaning.

DELIVERY AND RETURNS POLICY

Your order will be shipped (unless otherwise agreed and/or stated) the day after you placed the order.

Products that you buy via our webshop have a limited shelf life and can therefore not be returned. The right of withdrawal is therefore not applicable. The sale is hereby final after successful payment.

It can of course happen that, despite our utmost efforts, you are dissatisfied with our products and/or our service. We would of course like to discuss this with you, to find a suitable solution. If you are dissatisfied with our product, please keep the product and the packaging. 

PRIVACY STATEMENT

 

Memories of Damascus, located at De Run 21, 5684 PW Best, is responsible for the processing of personal data as shown in this privacy statement.

Contact details:

https://www.memoriesofdamascus.nl/

De Run 21, 5684 PW Best

0620777624

Anouk Willemsen-Habanakeh is the Data Protection Officer of Memories of Damascus. She can be reached via bestellen@memoriesofdamascus.nl

Personal data that we process

Memories of Damascus processes your personal data because you use our services and/or because you provide them to us yourself. Below you will find an overview of the personal data that we process:

- First and last name
- Address details
- Phone number
- Email address
- Bank account number

Personal data that we process

Memories of Damascus does not process personal data because no personal data can be left on our site. We also do not use social media plugins.

Special and/or sensitive personal data that we process

Memories of Damascus processes the following special and/or sensitive personal data of you: n/a

Special and/or sensitive personal data that we process

Our website and/or service does not intend to collect data about website visitors who are younger than 16 years old. Unless they have permission from parents or guardians. However, we cannot check whether a visitor is older than 16. We therefore recommend that parents be involved in the online activities of their children, in order to prevent data about children being collected without parental consent. If you are convinced that we have collected personal data about a minor without this permission, please contact us via bestellen@memoriesofdamascus.nl, then we will delete this information.

For what purpose and on what basis do we process personal data?

Memories of Damascus processes your personal data for the following purposes:

- Processing your payment
- Sending our newsletter and/or advertising brochure (if you have indicated that you wish to receive these)
- To be able to call or email you if this is necessary to carry out our services
- To inform you about changes to our services and products
- To offer you the opportunity to create an account
- To deliver goods and services to you
- Memories of Damascus also processes personal data if we are legally obliged to do so, such as data that we need for our tax return.

How long we store personal data

 

Memories of Damascus does not store your personal data for longer than is strictly necessary to achieve the purposes for which your data is collected. We use the statutory retention period. 

Sharing personal data with third parties

 

Sharing personal data with third parties

Memories of Damascus shares your personal data with various third parties if this is necessary for the execution of the agreement and to comply with any legal obligation. We conclude a processing agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data. Memories of Damascus remains responsible for this processing. In addition, Memories of Damascus provides your personal data to other third parties. We only do this with your express permission. 

Sharing personal data with third parties

Memories of Damascus only provides data to third parties if this is necessary for the execution of our agreement with you or to comply with a legal obligation.

Cookies, or similar techniques, that we use

Memories of Damascus only uses technical and functional cookies. And analytical cookies that do not infringe on your privacy. A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit this website. The cookies we use are necessary for the technical operation of the website and your ease of use. They ensure that the website works properly and remember, for example, your preferences. We can also use them to optimize our website. You can opt out of cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information that was previously stored via the settings of your browser.

View, modify or delete data

You have the right to view, correct or delete your personal data. You can do this yourself via the personal settings of your account. In addition, you have the right to withdraw your consent for the data processing or to object to the processing of your personal data by our company and you have the right to data portability. This means that you can submit a request to us to send the personal data that we have about you in a computer file to you or another organization named by you. If you wish to exercise your right to object and/or right to data portability or if you have other questions/comments about the data processing, please send a specified request to bestellen@memoriesofdamascus.nl. To ensure that the request for access has been made by you, we ask you to send a copy of your ID with the request. In this copy, black out your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Citizen Service Number (BSN). This is to protect your privacy. Memories of Damascus will respond to your request as soon as possible, but in any case within four weeks. Memories of Damascus would also like to point out that you have the option to file a complaint with the national supervisory authority, the Dutch Data Protection Authority. This can be done via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons

How we protect personal data

Memories of Damascus takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you have the impression that your data is not properly secured or there are indications of misuse, please contact our customer service or via bestellen@memoriesofdamascus.nl

 

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